Troubleshooting
When something looks wrong, start here.
Troubleshooting covers the most common issues: sign-in emails that don't arrive, changes that don't show up, images that render wrong, and audit findings.
Sign-In Email
What to do when the magic link doesn't show up.
The sign-in email usually arrives within a minute or two. If it hasn't:
- Check your spam or junk folder.
- Confirm the email address you entered is correct.
- Request a fresh link from the sign-in page. Links are single-use, so always use the newest email.
- If you set a password earlier, you can sign in with it instead.
Still nothing? Email hello@eninesites.com and a person will sort it out.
Changes Not Showing
Saved but not seeing it? Check these in order.
If an edit isn't showing on your site, work through these in order:
- Check the save rule. Inline edits (title, tagline, icons, images) save automatically. Edits made in the Content Manager need the Save button -- if you left the page to edit, you need to Save.
- Check Edit Mode vs Preview. Edit Mode shows editing scaffolding; click Preview (the eye icon) to see the site as visitors do.
- Check the Published box. Unpublished items are hidden from visitors even though they look fine in the manager.
- Check Featured. The homepage shows only featured items; the category page shows everything published.
- Hard-refresh your browser (Cmd+Shift+R or Ctrl+Shift+R) to rule out a cached copy.
Image Problems
Crops and sizes are decided per template. Here's how to work with that.
Each template defines its own crop and aspect ratio per device, so the same image can render differently in a hero slot and a card thumbnail.
- If an image looks cropped oddly: it is being fitted to the slot's aspect ratio. Try an image closer to the slot's natural shape -- 16:9 landscape for heroes, square-ish for cards.
- If an image looks blurry: the upload may be smaller than the slot. Upload a larger file.
- If a logo has a background box: use a transparent PNG.
- If the wrong image shows: click the image in Edit Mode and select the right file from the Media Library.
Media Library uploads are reused everywhere, so fixing the file once fixes it everywhere it is used.
Audit Findings
What the red and orange numbers mean, and how to clear them.
Audit findings come in two levels: red numbers are errors and orange numbers are warnings, listed per URL in the SEO and AEO sidebars.
Common findings and their fixes:
- Missing short content: the item emits no structured data. Write a one-sentence summary in the Short Content field.
- Missing page description: write one in Sites > SEO (100 to 160 characters).
- Page title too long: keep titles under 60 characters in Sites > SEO.
- Unpublished or non-routable items: excluded from the audit surface and flagged in the sidebar; publish them if they should be live.
After fixing a field, use Save & audit to confirm the finding clears without navigating away.
Support
Email us. A person replies.
Every Enine plan includes human support from someone who has actually used the product.
- Email: hello@eninesites.com
- Phone: +91 92092 36463
Send what you were trying to do, what happened instead, and the page URL if there is one. No tickets, no bots -- you email us, a person replies.